Privacy

General

The privacy and confidentiality of personal information is important to us. We are committed to maintaining the privacy and security of your personal information. Fitzpatrick Castle Holiday Homes will not disclose identifiable personal information to any third party without consent.

How do we collect Personal Information?

We only collect information where necessary for the provision of our services to you. We collect personal information directly from you:

• When you communicate with us generally by phone, email or the postal service.
• When you purchase a timeshare week and become a member of Fitzpatrick Castle Holiday Homes
• When you book accommodation with us through our website, our office or through a timeshare exchange company
• When you sign-up to receive information on Fitzpatrick Castle Holiday Homes

We also gather statistical and other analytical information from all visitors to our website. We use this data in a collective form to improve the services and experiences we provide. Like many other websites, we also use ‘cookies’ to help us gather and store information about visitors to our website.

What Personal Information is Collected?

If you make an enquiry, booking, timeshare exchange or purchase a week through us, we will collect details that you provide. Information held is likely to include name, email address, postal address, telephone number, bank account details, information about people travelling with you, and any additional information we may need to help meet your specific requirements

How do we process Personal Information?

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. In the event you opt to provide us with this information, we will only use it for the purpose specified.

We process your personal information in order to provide you with our services and to assist us in the operation of our business.

We process your information:

• When we take, process, administer and complete your enquiry, booking, timeshare exchange and timeshare purchase.
• When we collect associated payments, provide you with information, confirmation and updates.
• When we communicate with you in general or respond to your comments and queries
• When we notify you about our special offers or other information that we think may be of interest to you
• When we invite feedback through comment cards and surveys
• When we assess trends amongst our customers to help us improve our business and services or to measure the amount of traffic to and through our website
• When we provide information, if required, to industry and credit related organisations for security, credit or fraud prevention purposes

No other use is made of the collected information; in particular the information is never passed to third parties without permission

With whom do we share the Personal Information?

We may share your information, only as necessary, to complete a purchase, booking, timeshare exchange, including any associated payment.

We may share your information with third-party vendors who provide services or functions on our behalf, including credit card processing. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

We may share your personal information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.

We may share your personal information when we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company.

We use Bookalet as a provider of booking services. The Bookalet privacy policy can be found HERE.

We use PayPal as a provider for online payments. PayPal privacy policy can be found HERE

We use Mailchimp as a provider of email services. The Mailchimp privacy policy can be found HERE

Security of Personal Information

Fitzpatrick Castle Holiday Homes is committed to protecting the information we collect. All data is held securely with access limited to authorised internal staff.

We take appropriate and proportionate organisational and technical measures to secure your personal information and data and to protect it against unlawful use and/or accidental loss.

Fitzpatrick Castle Holiday Homes has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our Website is hosted in a secure environment. The Site servers/systems are configured with industry-standard firewalls. All data transferred to and from the booking platform is encrypted.

Children’s Privacy & Parental Consent

Fitzpatrick Castle Holiday Homes website has not been designed, nor does not intend for it to be used, by anyone under age of 18 years. Accordingly, the website should not be used by anyone under the age of 18 years. Fitzpatrick Castle Holiday Homes specifically request that persons under the age of 18 years do not use this website or submit or post information to the website. Should Fitzpatrick Castle Holiday Homes inadvertently acquire personal information or other data from users under the age of 18 years, we will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact that the user under age 18 years used the website and submitted personal information without solicitation by or permission from Fitzpatrick Castle Holiday Homes.

Links Provided to other Sites

Fitzpatrick Castle Holiday Homes may provide links on their website to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same Privacy Policy as the Fitzpatrick Castle Holiday Homes. Therefore, we are not responsible for the Privacy Policies or the actions of any third parties, including without limitation, any website owners whose sites may be reached through our website. We urge you to contact the relevant parties controlling these third-party sites or accessing their online policies for the relevant information about their data collection practices and privacy policies before submitting any personal information or other sensitive data.

How long we keep your Personal Information

We retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our policies.

Privacy Statement Modifications

Fitzpatrick Castle Holiday Homes reserves the right to change this Privacy Statement at any time, any changes will be posted on our website www.fitzpatrickcastleholidayhomes.com so that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contacting Fitzpatrick Castle Holiday Homes

In the event of you having any questions concerning this Privacy Statement or should you wish to request a copy of the information we hold about you, make changes to it or opt-out of any communication, then please contact Fitzpatrick Castle Holiday Homes, c/o Fitzpatrick Castle Hotel, Killiney Hill Road, Killiney, Co. Dublin, or call us on +353 1 2305400 or email us on info@fchh.ie.